Software Maintenance - Support, Updates, Bug Fixes | Trater Solutions

Maintenance and support for software applications

We ensure optimal operation of your applications: fast bug fixes, security updates, new features and continuous monitoring with guaranteed SLA.

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Bug Fix Security Features 99.9% SLA
Active tickets3 open
#TK-2847CRITICAL
Checkout error - payment not processing
Assigned 15 min ago Dev Team
#TK-2846MEDIUM
Add new field in contact form
Current sprint feature/contact-v2
#TK-2845LOW
Update Laravel 11 + PHP 8.3
Scheduled next week

99.9%

Uptime SLA

<1h

Initial response time

20+

Apps under maintenance

Fast response

Critical bugs fixed within 4 hours max

Security

Patches applied within 24h of release

Continuous evolution

New features and monthly improvements

SLA

Technical support with guaranteed SLA

Every issue has a clearly defined response and resolution time. Critical bugs: maximum 4 hours. Major bugs: maximum 24 hours. Initial response time: under 1 hour.

  • Initial response under 1 hour
  • Critical bugs: maximum 4 hours
  • Monthly activity reports
  • Dedicated account manager
99.9%
Uptime
<1h
Response
<4h
Critical fix
24h
Security patch
Updates

Continuous updates and new features

We don't just maintain - we evolve the app. We add new features, improve UX, update frameworks and optimize performance monthly.

  • New features planned monthly
  • Framework and dependency updates
  • Security patches within 24h
  • Continuous code review and refactoring
v2.4.1 - Hotfix checkout errorToday 14:32 · Fixed in 2h
v2.4.0 - Push notification systemLast week · 3 new features
v2.3.2 - Laravel 11 update2 weeks ago · Security + performance
v2.3.1 - DB query optimization3 weeks ago · -40% response time
Monitoring

24/7 application monitoring

We monitor performance, uptime, errors and server resources in real time. We detect and fix problems before they affect users.

  • Uptime monitoring with instant alerts
  • Error tracking (Sentry/Bugsnag)
  • Performance: CPU, RAM, DB queries
  • Automatic daily backups
Application Server99.99% uptime
Database (PostgreSQL)12ms avg
Redis Cache0.3ms avg
API Response Time145ms avg
CPU Usage72% (warning)
Memory4.2GB / 8GB
Disk45GB / 100GB
Last backupToday, 03:00
Takeover

We also take over apps from other teams

Your app was developed by someone else? We take it over. We do a code audit, document the architecture and provide complete maintenance support.

  • Initial code and architecture audit
  • Complete project documentation
  • Tech debt identification and remediation plan
  • Zero-downtime transition
Takeover process
1Access to source code and documentation
2Code audit: quality, security, performance
3Environment and CI/CD pipeline setup
4Complete transition and active support

What maintenance includes

Bug fixes

Fast resolution with guaranteed SLA

Security

Continuous patches and updates

New features

Continuous app evolution

Performance

Query optimization, caching, speed

Monitoring

24/7 uptime, errors, performance

Backups

Daily, automatic, 3 locations

How it works

1
Evaluation

We analyze the application, code and existing infrastructure

2
Onboarding

Setup monitoring, CI/CD, backups and SLA

3
Active support

Bug fixes, updates, new features - all through ticketing

4
Reporting

Monthly reports with activity, metrics and recommendations

FAQ

What does software maintenance include?

Bug fixes, security and framework updates, new features, monitoring, backups and dedicated technical support with SLA.

How quickly do you fix bugs?

Critical: max 4 hours. Major: max 24 hours. Minor: max 48 hours. Initial response: under 1 hour.

Do you work with apps from other teams?

Yes, we take over any application. We do initial audit, document and then provide complete support.

What technologies do you support?

PHP/Laravel, Node.js, Python/Django, React, Vue.js, Angular, WordPress and any other modern stack.

How do you report activity?

Detailed monthly reports: tickets resolved, features delivered, performance metrics, security and recommendations.

Can I request new features?

Yes, maintenance includes new feature development. We prioritize together and deliver in sprints.

What happens outside business hours?

Monitoring runs 24/7. For critical bugs we provide support outside standard hours too.

How much does software maintenance cost?

The price depends on complexity. Contact us for an evaluation and custom quote.

Ensure peace of mind with professional maintenance

Request a free evaluation of your application.

Get a quote

Professional software maintenance - support, updates and continuous evolution

Our software maintenance service ensures optimal operation of your applications: fast bug fixes with guaranteed SLA, security updates within 24h, monthly new features, 24/7 monitoring and automatic backups. We also take over maintenance of applications developed by other teams, with complete audit and zero-downtime transition. Contact us for a free evaluation.

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